Deleting your Kiduvo account
You can delete your Kiduvo account and everything in it at any time. You do not need to ask us for permission, and you do not need to give a reason. Deletion is permanent — there is no recycle bin and no way for us to restore a deleted account.
How to delete your account from the app
- Open Kiduvo and sign in.
- Open the menu and tap Account.
- Scroll to Danger zone and tap Delete my account.
- Type your account email address to confirm. We ask for this so a mis-tap cannot erase the wrong account.
The erasure runs immediately and signs you out when it finishes.
What is deleted
Everything that belongs to your account, including:
- Every child profile you own, and with each child: vaccine and deworming records, growth measurements, allergies, conditions and diagnoses, medicines and doses, illness and temperature logs, appointments, milestones, care-team contacts, and reminders.
- Every document and photo you uploaded for those children, removed from file storage as well as from the database.
- Your profile — name, country, units preference and notification settings.
- Delivered and scheduled reminders tied to your account.
- Family sharing — invitations you created, and your membership of any family a different account shared with you.
- The referral record naming who referred you, if you signed up with a referral code.
- The sign-in account itself, including your email address and password or Google sign-in link.
This also removes shared records from other people
If you shared a child with a partner, grandparent or caregiver, that child is yours — deleting your account deletes that child's records for them too. If someone else should keep the records, ask them to export a PDF from the Documents tab before you delete.
What we keep, and why
- Purchase and payment records. If you ever subscribed to Kiduvo Premium, we keep the billing entries for that purchase. Tax and accounting law requires it. Once your account is gone these rows no longer identify you — they reference an account number that resolves to nobody.
- Referral credit owed to someone else. If another user referred you, the record that the referral happened stays with their account so they keep what they earned. It no longer names you.
- A short-lived analytics erasure record. For up to 30 days we keep the random identifier used for your analytics, and your account's internal ID, with the date of deletion and nothing else. It is used only to ask Google to erase the analytics data held under that identifier, and is deleted once that request is made.
- Backups. Encrypted backups taken before your deletion are purged within a further 30 days.
- Non-personal security logs. Aggregate technical logs that contain no health records may be retained longer for security and integrity.
Cancel your subscription separately
A Kiduvo Premium subscription is billed by Apple or Google, not by us, and deleting your account does not cancel it. Cancel it first in your App Store subscriptions or Google Play subscriptions, or it will keep renewing after the account is gone.
If you can no longer open the app
Uninstalled the app, lost the device, or can't sign in? Email proteabyte@gmail.com from the email address on your Kiduvo account, with “Delete my account” in the subject line. Sending from the account address is how we verify it is you; if you cannot, tell us and we will ask for something else that proves it.
We confirm by reply and complete the deletion within 30 days, as required by POPIA and GDPR. Backups are purged within a further 30 days.
Related
See the Privacy Policy for the full list of your rights, or Support for anything else.